Privacy Policy
Spring Branch Dental Group is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable Texas state laws, including the Texas Medical Records Privacy Act, and federal regulations such as the Health Insurance Portability and Accountability Act (HIPAA). You may also view and download the document here – ENGLISH | SPANISH
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
1. Information We Collect
We may collect personal and health-related information in the following ways:
- Personal Information: Name, address, phone number, email, and other contact information when you fill out forms, request appointments, or communicate with us.
- Health Information: Relevant health history, dental records, and insurance information necessary for providing dental care.
- Payment Information: Insurance details, billing information, and payment method details when you use our services.
- Website Usage Data: Data about your interactions with our website, such as your IP address, browser type, and pages visited, through cookies and other tracking technologies.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- Dental Care: To provide you with dental services, treatments, and care.
- Appointments & Communication: To schedule appointments and send reminders, respond to your inquiries, and communicate with you regarding your care.
- Billing & Payments: To process payments, manage insurance claims, and handle billing matters.
- Improving Services: To enhance our website, services, and the overall patient experience.
- Legal Compliance: To comply with state and federal laws, including HIPAA, and protect our legal interests.
3. How We Protect Your Information
We prioritize the security of your personal and health information. We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure. This includes encrypted storage of health records, secure servers, and access controls.
Despite our efforts, no security measures are completely foolproof. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
4. Sharing Your Information
We do not provide your personal information to other agency companies. However, we may provide your information under the following circumstances:
- Service Providers: Other companies that assist us with website operations, payment processing, or dental services may have access to your information, but only to the extent necessary to perform their functions.
- Legal Compliance: We may disclose your information when required by law, such as to comply with subpoenas, court orders, or legal processes.
- Insurance Providers: For the purpose of processing claims and managing billing and payments.
All sharing of health information is done in accordance with HIPAA and Texas privacy laws.
5. Your Rights
Under Texas law and HIPAA, you have the following rights concerning your personal and health information:
- Access: You have the right to request access to your personal and health records.
- Correction: You may request corrections to your information if it is inaccurate or incomplete.
- Confidential Communications: You have the right to request that we communicate with you in a certain way (e.g., via email or phone).
- Restrictions: You may request restrictions on certain uses or disclosures of your information, although we may not always be able to accommodate these requests.
- Opt-Out: You may opt out of marketing communications at any time by following the instructions in the communication or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve functionality, analyze usage patterns, and personalize your experience. You may manage your cookie preferences through your browser settings, though disabling cookies may limit some features of the site.
7. Other Links
Our website may contain links to other websites. These sites are governed by their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any other sites you visit.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on this page with the updated date.
10. SMS Marketing & Messaging Terms
At Spring Branch Dental Group, we respect your privacy and are committed to protecting your personal information.
By providing your mobile phone number, you consent to receive informational and marketing text messages from Spring Branch Dental Group, including appointment reminders, account notifications, and promotional messages. Message frequency may vary. Message and data rates may apply.
For assistance, reply HELP to any message or contact us at springbranchdentalgroup@gmail.com.
You may opt out of SMS communications at any time by replying STOP to any message. Once you opt out, you will no longer receive marketing messages, though you may continue to receive transactional or service-related communications where applicable.
11. Consent & Data Sharing
Mobile information will not be shared or sold to third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service or messaging platforms) is permitted only as necessary to provide services.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
12. Contact Information
If you have any questions about this Privacy Policy or our practices, please contact us at:
Spring Branch Dental Group
9738 Katy Fwy #400
Houston, TX 77055
(832) 271-2856
springbranchdentalgroup@gmail.com